Telenor makes SIM buying as easy as texting a friend! Now get new SIMs, replacements & bundles straight through WhatsApp.

Telenor Pakistan Launches WhatsApp-Based SIM and Bundle Service to Simplify Connectivity

Telenor Pakistan has taken a major step forward in its digital innovation journey by launching a WhatsApp-based service that allows users to buy new SIMs, replace existing ones, and subscribe to bundles without visiting a retail outlet. This initiative marks a new chapter in the company’s mission to make mobile connectivity simpler, faster, and more accessible for users across the country.

A Seamless, Contactless Experience

The newly introduced service enables customers to manage their SIM needs directly through WhatsApp (UAN: 051 111 345 100)—a platform millions of Pakistanis already rely on every day. Users can select their city, preferred number, and bundle, share basic personal information, make payments, and have their SIM delivered straight to their doorstep.

For added security, biometric verification is completed at the time of delivery, ensuring each activation remains fully compliant with national telecom regulations. This smooth, end-to-end digital process eliminates the need for physical store visits, offering a truly contactless and convenient customer experience.

Driving Digital Inclusion Across Pakistan

Speaking about the initiative, Waqas Amanullah, Chief Consumer Business Officer at Telenor Pakistan, said the company is proud to lead Pakistan’s telecom industry into a new digital era.

“By enabling SIM purchases and bundle management through WhatsApp, we’re putting the power of connectivity directly in our customers’ hands,” he stated. “Our goal is to make mobile access easier, faster, and more inclusive for everyone in Pakistan.”

The WhatsApp SIM and bundle service is currently available in over 20 cities, including Karachi, Lahore, Islamabad/Rawalpindi, Peshawar, Multan, and Faisalabad, with expansion plans already underway. While the bundle recharge option can be used nationwide, the SIM purchase and replacement feature will gradually reach more locations to ensure broader accessibility.

Empowering a Smarter Digital Pakistan

Designed to serve both urban and semi-urban customers, this initiative highlights Telenor Pakistan’s commitment to digital inclusion and customer-centric innovation. By offering secure, technology-driven solutions, the telecom operator continues to make daily life easier and strengthen Pakistan’s digital ecosystem.

This development adds to Telenor’s ongoing efforts to modernize telecom services, expand digital access, and deliver world-class convenience to millions of users across the country.